Our engineers will complete the initial pairing and configuration on the day of installation. But if you encounter any technical problems after installation, you may need to add NANO to your application again.
You can install and use the app at no charge. Only if you need to use a public charging station will you have to register a payment card.
You have two options: you can top up your prepaid account in the app or register one or more debit/credit cards. Before each transaction, you decide which payment method to use.
Yes. Each charging station shown on the map clearly shows all the costs associated with charging. There are no hidden costs.
We strictly comply with all RODO regulations.
What's more, the APP is hosted on secure, encrypted servers that guarantee safe transactions.
Check that your login information is correct
If the problem persists, contact us directly